Experiencing Maintenance Troubles? Let's Talk.
This site contains helpful maintenance information including informative videos, helpful tips, emergency maintenance issues, FAQs, and more!
WHEN TO CALL THE AFTER HOURS MAINTENANCE EMERGENCY LINE:
No air conditioning (inside of the home must exceed a temperature of 80 degrees).
No Heat (inside of the home must be at 50 degrees or below).
Water Issues - overflowing or flooding (please turn off water prior to calling).
Fire- VACATE THE BUILDING AND CALL 911.
Refrigerator/freezer - not cooling/freezing.
Toilet clogged after attempting to plunge - if only one toilet in your home.
To note a noise complaint or community concern, please email us at info@965-flats.com or contact our after-hours emergency phone 319-499-2703. If the issue still persists, then contact the police department's non-emergency number: 319-248-1800.
If there is an emergency, contact 911
Don’t see your reason for calling? See below
REASONS NOT TO CONTACT THE AFTER HOURS
MAINTENANCE EMERGENCY LINE
You are locked out of your apartment or building (you MUST contact the locksmith. Click here for contact info. Residents are responsible for 100% of the fee.)
Should you call the maintenance emergency line for a non-emergency issue, you may incur a $100 fine per management discretion.
Maintenance emergency number- 319-499-2703
Locked out?
Our team performs lock out services free of charge DURING BUSINESS HOURS!
If you find yourself locked out AFTER BUSINESS HOURS, you will need to contact a locksmith! If our team is contacted after hours, there will be a $50 fee posted to your account.
Outages
Should you experience a full power outage in your home, please contact Linn County Rural Electric Cooperative.
Linn County REC:
Is your Wi-Fi out, or experiencing connectivity issues?
Please contact your Internet Service Provider!
Electric Outage
Wi-Fi Outage
How To Maintenance Tips (This section will be available soon!!!)
Light Bulbs
Ceiling lights, appliance lights, etc. not turning on? Click on the image above to learn how to change your lightbulbs!
Clogged Toilet
Is your toilet clogged and you don’t know how to fix it? Click on the image above to learn how to unclog your toilet and what the best plunger to use is!
CLICK HERE
CLICK HERE
Dishwasher
Washer/Dryer
Dishwasher not turning on? Your breaker box is tripped! See the breaker box section. Dishwasher not drying your dishes? Click the image for possible solutions!
CLICK HERE
CLICK HERE
Click above and read the document on how to properly care for your washer/dryer!
Icemaker
Ice maker not working? Click the image above to learn some potential solutions!
CLICK HERE
Thermostat
CLICK HERE
Does your thermostat need new batteries? Easy fix! Click the above image on how to change the batteries in your thermostat!
Garbage Disposal
Breaker Box
CLICK HERE
Garbage disposal not turning on? Reset the outlet that the disposal is plugged in to, if that doesn't work flip your breaker! See the breaker box section more info. Is your garbage disposal smelly? Click the image above!
Click the above image to learn how to operate your breaker box!
CLICK HERE
Stove/Oven
CLICK HERE
Having issues cleaning your stovetop and/or oven? Click on the above image to learn what products are best for your glass stove top and how you can easily clean the inside of your oven!
Bugs
Lets talk bugs! Are you having issues with ants, spiders, wasps, etc.? We offer Orkin Pest Control services once a month. If you are still having issues, please see the list below of Natural At-Home Remedies using Essential Oils:
Ants- Black pepper, cinnamon, citrus, clove, peppermint, spearmint, and tea tree OR Terro Ant Bait
Wasps- Black pepper, cinnamon, clove, geranium, lemongrass, and peppermint.
Spiders- Cedarwood, cinnamon, citronella, cloves, lavender, lemon, orange, peppermint, and spearmint.
Recommended Cleaning Supplies
- Mr. Clean Magic Erasers
- Weiman Glass Cook Top Cleaner
Are You Still Experiencing Maintenance Issues?
Submit a maintenance request through our Resident Portal!
Provide a brief description of the issue, indicate if it is ok to enter, and any pet information. (Pets need to be contained during maintenance work.)
Meet Our Maintenance Team!
Jacob
Jacob is our Maintenance Supervisor! He has been with our team at 965 Flats since
Josh is our Maintenance Technician! He has been with our team at 965 Flats since
Josh
Tristen
Tristan is our Maintenance Technician! He has been with our team at 965 Flats since
FAQs:
What Are Quarterly Inspections?
Quarterly inspections are completed 4 times annually; They are to ensure that everything is functioning correctly and you are able to enjoy your home to the fullest.
During these inspections, our team is in your home for approximately 5 minutes.
All pets must be secured during these inspections.
Maintenance is here to make your stay with us as comfortable and stress-free as possible.
Click here to leave our amazing team a review!
Office Hours
Monday 8am-5pm
Tuesday 8am-5pm
Wednesday 8am-5pm
Thursday 8am-5pm
Friday 8am-5pm
Saturday 10am-3pm
Sunday CLOSED
